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Effective: March 31, 2026
This Privacy Policy applies to Questrade Financial Group Inc. and its subsidiaries (collectively, “we”, “us”, or “QFG”). It explains how our companies collect, use and disclose the personal information of individuals who use our financial products and services, as well as those who interact with us through various channels, such as our websites, mobile applications and social media. This enterprise-wide policy may be supplemented by additional privacy notices applicable to specific practices, and more detailed information shared at the time of registration for a particular product or service.
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This Privacy Policy describes how Questrade Financial Group Inc. and its subsidiaries collect, use, disclose, and safeguard personal information. Subsidiaries of Questrade Financial Group Inc. include:
This policy applies to the personal information of our customers, and of individuals who otherwise interact with us, including in relation to our deposit, investment, loan, credit card, securities, mortgages, real estate, and other financial products or services. It also applies to your use of our websites, mobile applications, and other digital properties. This policy includes each of the following supplemental notices, which we have broken out to provide more detail regarding our privacy practices:
In the event of a conflict between this document and a supplemental notice, the supplemental notice will prevail. In addition to this policy, product-specific notices may provide additional details on our privacy practices when you sign up or apply for new offerings, and will apply together with this policy.
To provide you with our tailored products and a secure experience, we may collect your personal information; however, we will always limit our collection to what is reasonably necessary to fulfill the purposes for which it is collected. We may collect this information in four ways: directly from you; from someone you have designated to provide us with information on your behalf, such as a broker; automatically through your interactions with us, such as interactions with our websites and applications; and from external sources, such as credit reporting agencies.
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Definition of Personal Information
“Personal information” is any information that can be used to identify you, directly or indirectly.
Categories of Personal Information
We collect various types of personal information based on the products or services you use and your interactions with us. These categories include:
How We Collect Personal Information
We collect personal information using the following methods:
We collect and use your personal information to provide you with and manage our products and services. Specifically, we may use your personal information to:
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Why We Use Your Personal Information
We use your personal information for the following primary purposes across our businesses:
Automated Decision-Making (ADM)
We may use automated decision-making tools to assess credit risk, assess eligibility for products, and prevent and detect fraud. For example, we may process your personal information using certain tools to make decisions on credit applications, or preventing fraud and other financial crimes. When we rely on an automated decision, we may notify you of the automated nature of the decision and tell you how to contact us to learn more, in accordance with applicable laws.
To provide you with a comprehensive suite of financial services and to manage your relationship with us, we share personal information within QFG, which may include affiliates in other countries. We also engage service providers and third party partners to support the provision of our products and services, or for legal, regulatory or other professional purposes when permitted or required by law.
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Internal Sharing Within QFG
We share personal information among QFG subsidiaries and affiliates to achieve the purposes set out in this Privacy Policy. This internal sharing helps us:
Service Providers and Third Parties
We work with trusted third-party partners to help deliver our products and services. We use appropriate contractual safeguards to ensure these service providers protect your personal information and use it only for authorized purposes. Before partnering with any service provider, we assess their security practices to ensure they meet our standards for protecting your personal information.
Categories of service providers with whom we share personal information include:
We may share personal information with other third parties who, in addition to supporting our products and services, may also process personal information for their own authorized purposes. These include:
Lastly, we may share information as permitted or required by law for legal, regulatory and other professional purposes:
We use robust physical, technical, and organizational safeguards to keep your personal information secure. To provide our products and services, we may store or process your information outside of your province or Canada; in these cases, your data remains protected but may be subject to the laws of that local jurisdiction. We only keep your information for as long as it is needed to provide our services or to meet our legal and regulatory obligations. Once it is no longer required, we ensure your data is either securely destroyed or permanently anonymized.
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How We Protect Your Personal Information
We take the protection of your personal information seriously. We maintain a comprehensive privacy program with physical, technical, and organizational safeguards designed to protect your personal information against loss, theft, and/or unauthorized access, use or disclosure. Our privacy controls include:
We reinforce these protections through regular employee training and appropriate contracts that require our service providers to meet our confidentiality and security standards.
Where We Store and Process Your Personal Information
To provide our services, we and our service providers may store or process your personal information in jurisdictions outside of your province or territory of residence, or outside of Canada. While your personal information is in a foreign jurisdiction, it is subject to the local laws of that country. These laws may allow foreign courts, law enforcement, or national security authorities to access your personal information through valid legal requests. We ensure that any transfers of personal information are protected by contractual safeguards designed to maintain a level of protection comparable to our own standards in Canada.
How Long We Retain Your Personal Information
We only keep your personal information for as long as necessary to fulfill the purposes for which it was collected, or to meet our legal, tax, and reporting obligations. Our retention periods vary based on the type of data and the nature of our relationship with you. Once your personal information is no longer required, we securely destroy it or anonymize it so that it can no longer directly or indirectly identify you.
We want to ensure you understand your rights and choices when it comes to how your personal information is collected, used and disclosed, to help you make informed decisions about your privacy. There are multiple options available for you to manage various privacy preferences, including: managing preferences within your accounts or marketing communications, contacting us directly, changing your browser settings, or using a third party unsubscribe functionality.
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Right to Access
You have the right to request information about:
You also have the right to request access to the personal information we hold about you.
Right to Correction
We make reasonable efforts to ensure the personal information we have about you is accurate, complete, and up-to-date. If any of the personal information we hold about you is inaccurate, you may be able to correct this information in your account profile. If you can’t update it yourself, or need help updating the information, please reach out to us so we can make any required corrections.
Right to Withdraw Consent
Subject to applicable legal and regulatory requirements, you may withdraw your consent to certain uses or disclosures of your personal information at any time, as follows:
Please note that if you withdraw consent for us to process information required to provide a product or service, or meet our legal or regulatory obligations, we may no longer be able to maintain your account, or provide you with certain products or services.
Updates
We may update this Privacy Policy or the supplemental notices from time to time. Your continued use of our products and services evidences your acceptance of updates to the Privacy Policy. The current version of the policy is available on our website: questrade.com/disclosure/privacy-policy-and-security/privacy-policy
Contact Information
If you have any questions or concerns about how we handle your personal information, please contact our privacy officer at the applicable Privacy Office:
All QFG Affiliates
privacy@questrade.com
Attention: Privacy Office
5650 Yonge Street, Suite 1700
Toronto, ON M2M 4G3 Canada
If the Privacy Office is unable to resolve a concern to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator.