Industry Reports

COVID-19 Outbreak Response: Open letter to our customers, clients and colleagues


To our valued customers, real estate consumers, mortgage clients and colleagues:

We know this is a trying and stressful time for all of us in Canada.  Things change daily and sometimes hourly. Governments on all levels,  federal, provincial, and municipal, continue to find solutions and opportunities to help us all. 

At Zolo, we want to offer you stability and comfort knowing your real estate needs are still being met in a safe and responsible manner. 

Online at and through our mobile app, we continue to offer up-to-the-minute listings, accurate home estimates, and timely, valuable real estate news — including tips and advice to help you through this important moment in time.

Rest assured, while we remain open for business, our agents and brokers are taking all necessary precautions, as recommended by the various health agencies and government, to ensure everyone’s safety.

As per our instructions, all Zolo agents and partners are currently limiting contact with the general public. 

Given our role as a tech-disruptor, Zolo was well positioned to transition to a business model that limited in-person contact and supported work-at-home strategies. We continue to implement health authority suggestions around social distancing and self-isolation. This includes using alternative to in-person forms of communication, such as phone calls, text-messaging, video-conferencing and emails.

Going forward, our agents are committed to the following actions:

  • Postponing all public, in-person open houses;
  • All in-person, scheduled, private property viewings will be conducted with social distancing recommendations in mind;
  • We strongly urge all agents and clients to use plastic gloves and facemasks (where available) and to implement frequent hand-washing routines, along with liberal use of disinfectant;
  • We are encouraging more extensive use of video walkthroughs and virtual open house tours, as well as the use of floor plan documents.

While the Zolo business model did not rely heavily on brick-and-mortor offices, we are electing to reduce office hours (or close offices indefinitely).

We also urge any agent, partner or colleague who feels unwell, or with compromised health, to self-isolate and limit or completely restrict interaction with the public. 

Our strength as a tech-savvy national independent brokerage will help our agents to continue to be a part of your community without compromising the very necessary steps that are required to #FlattenTheCurve. 

Nothing is more important right now than the health and safety of our clients, agents, colleagues and fellow citizens across Canada.

Check our news blog frequently for updates on how this situation is impacting the real estate market, and we will continue to be here to answer your questions and serve your real estate needs.


The entire Zolo team

Romana King, Director of Content, on behalf of the entire Canadian Zolo team

Additional reading to help homeowners and renters during the COVID-19 outbreak:


Romana King
Romana King

Romana King is an award-winning personal finance writer and the current director of content for Zolo. King has contributed to business and lifestyle publications including, Toronto Sun, Maclean’s, MoneySense, Globe & Mail Custom Content Team, and Toronto Star. She is a passionate speaker about financial education and engages her audience on a variety of personal finance topics from kids and money, home buying and selling tips, and estate and investment planning. King won the 2015 SABEW Business Journalism award and is currently nominated for a COPA 2019 award, Best Service Article, for her annual project Best Deals in Real Estate. As editor of CI Top Broker, King guided her magazine to obtain its first KRW Business Journalism nomination, and she was part of the small team in 2011 that helped MoneySense win Magazine of the Year at the 34th annual National Magazine Awards.

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