{"id":13011,"date":"2020-03-25T16:46:30","date_gmt":"2020-03-25T20:46:30","guid":{"rendered":"https:\/\/www.zolo.ca\/news\/?p=13011"},"modified":"2022-08-31T13:03:47","modified_gmt":"2022-08-31T17:03:47","slug":"covid-19-faq","status":"publish","type":"post","link":"https:\/\/www.zolo.ca\/blog\/covid-19-faq","title":{"rendered":"COVID-19 FAQ: What Do Canadians Need to Know?"},"content":{"rendered":"\n<p><span data-preserver-spaces=\"true\">The global pandemic, COVID-19, has impacted every Canadian. If you are unsure of what options are available to you financially or to help support social distancing requirements in your city, you\u2019re not alone. It can be challenging to navigate the internet for reliable information or to find a bare-bones answer. If you aren&#8217;t able to find your COVID-19 FAQ answers, we&#8217;ve put together a<\/span><span data-preserver-spaces=\"true\"> list of frequently asked questions that Canadians should know.<\/span><\/p>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"<strong&gt;<span-data-preserver-spaces=&quot;true&quot;&gt;financial-support<\/span&gt;<\/strong&gt;\"><strong><span data-preserver-spaces=\"true\">Financial Support<\/span><\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.zolo.ca\/blog\/wp-content\/uploads\/2020\/03\/financial-support-covid-19-faq-scaled.jpg\" alt=\"covid 19 faq\" class=\"wp-image-13015\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">When Is the 2019 Tax Deadline?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">The new due date for individuals filing tax returns is now June 1, 2020. For taxpayers who owe any 2019 income tax, the payment date is now September 1, 2020.<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">The March 2, 2020 RRSP deadline remains the same, and any RRSP contributions made past this date will be for the 2020 tax year.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">For more information about the 2019 tax deadlines, visit the&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.canada.ca\/en\/revenue-agency\/services\/tax\/individuals\/topics\/rrsps-related-plans\/important-dates-rrsp-rrif-rdsp.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">Government of Canada website<\/span><\/a><span data-preserver-spaces=\"true\">.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">What Kind of Financial Support Is Available for Me as a Homeowner?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">The following banks are offering mortgage deferral on a case-by-case basis in Canada: BMO, CIBC, National Bank, Scotiabank and TD. Some mono-lenders, such as MCAP and Canada Guaranty, are also offering options for those impacted by COVID-19.<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">To learn more about what&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.zolo.ca\/blog\/financial-support-covid-19\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">financial support is available for homeowners<\/span><\/a><span data-preserver-spaces=\"true\">, it is best to go directly to your lenders\u2019 website to find out how best to contact their support team.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">If you are unsure whether or not a mortgage deferral is best for you, or whether or not you qualify for deferral, check out a more detailed breakdown&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.zolo.ca\/blog\/mortgage-deferral\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">here<\/span><\/a><span data-preserver-spaces=\"true\">.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">What Kind of Financial Support Is Available for Those Dealing With Job Loss or Lost Hours?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">If you are one of the many Canadians dealing with sudden job loss or have lost pay due to a decrease in hours, there are two options available. Employment Insurance (EI) is available to Canadians who have lost their job or been laid off at no fault of their own. The new Canada Emergency Response Benefit provides a taxable benefit of $2000 a month for up to four months.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">Should I Apply for Employment Insurance or the Canada Emergency Response Benefit?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">The&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.canada.ca\/en\/services\/benefits\/ei\/ei-regular-benefit\/eligibility.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">eligibility requirements for Employment Insurance<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;benefits are to anyone who:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span data-preserver-spaces=\"true\">Lost their job through no fault of their own<\/span><\/li><li><span data-preserver-spaces=\"true\">Was employed through insurable employment (not self-employed)<\/span><\/li><li><span data-preserver-spaces=\"true\">Are capable of working each day<\/span><\/li><li><span data-preserver-spaces=\"true\">Are actively looking for work<\/span><\/li><\/ul>\n\n\n\n<p><span data-preserver-spaces=\"true\">If you do not fall under one or all of these requirements, consider the Emergency Response Benefit.<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">The&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.canada.ca\/en\/department-finance\/economic-response-plan\/covid19-individuals.html#apply_employment_insurance\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">eligibility requirements for the Canada Emergency Response Benefit<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;are to anyone who:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span data-preserver-spaces=\"true\">Must stop work due to COVID-19<\/span><\/li><li><span data-preserver-spaces=\"true\">Individuals who are sick or quarantined or taking care of someone who is ill or quarantined<\/span><\/li><li><span data-preserver-spaces=\"true\">Working parents who have to stay home without pay due to school and daycare closures<\/span><\/li><li><span data-preserver-spaces=\"true\">Workers who have had reduced hours by employers<\/span><\/li><li><span data-preserver-spaces=\"true\">Workers who have temporarily been laid off, but still have the opportunity to return to work in the future<\/span><\/li><li><span data-preserver-spaces=\"true\">Self-employed individuals who are not eligible for E.I.&nbsp;<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">What Kind of Financial Support Is Available for Our Most Vulnerable Population?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">The government has created a new Indigenous Community Support Fund and is providing $305 million for immediate needs within First Nations, Inuit, and M\u00e9tis Nation communities.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">For shelters, the Canadian government has provided $157.5 million to the&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/homelessness.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">Reaching Home Initiative<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;to support homeless shelters and reduce overcrowding. They have also offered up to $50 million to women\u2019s shelters and sexual assault centres to help with capacity levels and prevention of outbreaks within the centres.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">As for seniors, the government has reduced the minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25% for the remainder of 2020.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">Do I Have to Continue to Pay My Student Loans?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">As of March 30, 2020, Canadians do not have to make payments on their federal student loans for six months. Interest will not accrue during this time, and you do not need to apply for this pause to go into effect. To find out if your provincial student loans are paused, check our&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.zolo.ca\/blog\/province-financial-support-covid19\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">province by province guide<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;for what support is available.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">How Can I Protect Myself as a Tenant?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">If you are currently a tenant and are waiting for income support from E.I. or the E.R.B., check for rental assistance programs available within your province.&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.gov.mb.ca\/fs\/eia\/rent_assist.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">Manitoba<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;and&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.bchousing.org\/housing-assistance\/rental-assistance\/RAP\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">British Columbia<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;now have options available for their residents.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">If there is no current financial support available in your province, do your best to communicate with your landlord and find a solution that works for both parties to&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.zolo.ca\/blog\/protect-yourself-as-a-tenant\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">protect yourself as a tenant<\/span><\/a><span data-preserver-spaces=\"true\">.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"<strong&gt;<span-data-preserver-spaces=&quot;true&quot;&gt;travel<\/span&gt;<\/strong&gt;\"><strong><span data-preserver-spaces=\"true\">Travel<\/span><\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1600\" height=\"1067\" loading=\"lazy\" src=\"https:\/\/www.zolo.ca\/blog\/wp-content\/uploads\/2020\/03\/health-concerns-covid-19-faq.jpg\" alt=\"covid 19 faq health\" class=\"wp-image-13014\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">What Are the Current Travel Advisories and Restrictions in Canada?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">Currently, there is a&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/travel.gc.ca\/travelling\/advisories\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">global travel advisory<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;that prevents all non-essential travel outside of Canada until further notice.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">What Are My Options for Getting Home to Canada During COVID-19?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">If you are currently outside of Canada and are trying to get home, the government has announced the COVID-19 Emergency Loan Program. This repayable loan will help Canadians organize their return back and help to cover essential needs during this travel. Applications will be assessed on a case-by-case review.<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">To apply, you can contact the&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/travel.gc.ca\/assistance\/embassies-consulates\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">nearest Government of Canada office<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;or Global Affairs Canada\u2019s 24\/7 Emergency Watch and Response Centre in Ottawa by phone at +1 613-996-8885 or by email at&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"mailto:CAN.finances.CV19@international.gc.ca\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">CAN.finances.CV19@international.gc.ca<\/span><\/a><span data-preserver-spaces=\"true\">.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"<strong&gt;<span-data-preserver-spaces=&quot;true&quot;&gt;essential-services<\/span&gt;<\/strong&gt;\"><strong><span data-preserver-spaces=\"true\">Essential Services<\/span><\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"2479\" height=\"1653\" loading=\"lazy\" src=\"https:\/\/www.zolo.ca\/blog\/wp-content\/uploads\/2020\/03\/essential-services-covid-19-faq.jpg\" alt=\"covid 19 faq essential services\" class=\"wp-image-13016\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\"><strong>What Are Considered Essential Services?<\/strong><\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">Essential services vary province to province, but according to most provincial government websites, the following services are included on this list: health-care workers, first responders, hydro and natural gas workers and any other service that is critical to preserving life, health and basic societal functioning.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">To see what services are seen as essential in your province, this&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/globalnews.ca\/news\/6719233\/essential-services-coronavirus\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">Global News story<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;has a full breakdown. If you are curious about what essential services can receive emergency childcare support, check this&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.quebec.ca\/en\/family-and-support-for-individuals\/emergency-daycare-services\/list-jobs-and-essential-services\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">comprehensive list on the Quebec government website<\/span><\/a><span data-preserver-spaces=\"true\">.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">What Essentials Should I Stock up On?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">If you are considered high-risk and are not advised to leave your home, the&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/specific-groups\/high-risk-complications.html#Have-supplies-on-hand\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">CDC has a full list<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;of what supplies are essential to buy.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">For a grocery list, or for a breakdown on how you can prepare for self-isolation or quarantine, check out our guide for&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.zolo.ca\/blog\/financial-help-coronavirus\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">10 steps on how to financially prepare for Coronavirus<\/span><\/a><span data-preserver-spaces=\"true\">.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span data-preserver-spaces=\"true\">What Stores or Companies Are Offering Curbside or Doorstep Delivery?<\/span><\/strong><\/h3>\n\n\n\n<p><span data-preserver-spaces=\"true\">If you\u2019d like to order grocery pick up, or are looking for grocery delivery, here are a few of the options currently available to Canadians:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/delivery.realcanadiansuperstore.ca\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">PC Superstore<\/span><\/a><\/li><li><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.walmart.ca\/en\/grocery\/N-117\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">Walmart<\/span><\/a><\/li><li><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.instacart.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">Instacart<\/span><\/a><\/li><li><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.costco.ca\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">Costco<\/span><\/a><\/li><\/ul>\n\n\n\n<p><span data-preserver-spaces=\"true\">If you still plan to do&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/mailchi.mp\/50e849b7df05\/30-stores-offering-in-store-and-curb-side-pick-up?e=f3de2b12c3\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">online shopping<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;during this time, here is a list of online stores that are doing safe drop off and delivery.<\/span><\/p>\n\n\n\n<p><em>This list of frequently asked questions will be updated on an ongoing basis.&nbsp;<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your job or health has been impacted by COVID-19, you need to know the answers to these frequently asked questions<\/p>\n","protected":false},"author":22,"featured_media":13012,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[13791,13789,13792,13790],"guide":[],"class_list":["post-13011","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-finance","tag-canadian-need-to-knows-for-covid-19","tag-covid-19-faq","tag-financial-support-for-canadians-during-covid-19","tag-frequently-asked-questions-about-coronavirus"],"acf":[],"zolo_excerpt":"","_links":{"self":[{"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/posts\/13011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/comments?post=13011"}],"version-history":[{"count":5,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/posts\/13011\/revisions"}],"predecessor-version":[{"id":20199,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/posts\/13011\/revisions\/20199"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/media\/13012"}],"wp:attachment":[{"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/media?parent=13011"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/categories?post=13011"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/tags?post=13011"},{"taxonomy":"guide","embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/guide?post=13011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}