{"id":12958,"date":"2020-03-22T18:40:10","date_gmt":"2020-03-22T22:40:10","guid":{"rendered":"https:\/\/www.zolo.ca\/news\/?p=12958"},"modified":"2022-01-17T12:28:43","modified_gmt":"2022-01-17T17:28:43","slug":"covid-19-zolo-response","status":"publish","type":"post","link":"https:\/\/www.zolo.ca\/blog\/covid-19-zolo-response","title":{"rendered":"COVID-19 Outbreak Response: Open Letter to Our Customers, Clients and Colleagues"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.zolo.ca\/blog\/zolo-2019\/zolo-logo-2\" rel=\"attachment wp-att-10451\"><img decoding=\"async\" width=\"1024\" height=\"269\" loading=\"lazy\" src=\"https:\/\/www.zolo.ca\/blog\/wp-content\/uploads\/2019\/01\/zolo-logo-1024x269.png\" alt=\"zolo logo\" class=\"wp-image-10451\"\/><\/a><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">To our valued customers, real estate consumers, mortgage clients and colleagues:<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">We know this is a trying and stressful time for all of us in Canada.&nbsp; Things change daily and sometimes hourly. Governments on all levels,&nbsp; federal, provincial, and municipal, continue to find solutions and opportunities to help us all.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">At Zolo, we want to offer you stability and comfort knowing your real estate needs are still being met in a safe and responsible manner.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"> nline at Zolo.ca and through our mobile app, we continue to offer up-to-the-minute listings, accurate home estimates, and timely, valuable real estate news \u2014 including tips and advice to help you through this important moment in time.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Rest assured, while we remain open for business, our agents and brokers are taking all necessary precautions, as recommended by the various health agencies and government, to ensure everyone&#8217;s safety. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">As per our instructions, all Zolo agents and partners are currently limiting contact with the general public.&nbsp;<\/span><\/p>\n\n\n\n<p>Given our role as a tech-disruptor, Zolo was well positioned to transition to a business model that limited in-person contact and supported work-at-home strategies. We continue to implement health authority suggestions around social distancing and self-isolation. This includes using alternative to in-person forms of communication, such as phone calls, text-messaging, video-conferencing and emails.<\/p>\n\n\n\n<p>Going forward, our agents are committed to the following actions:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Postponing all public, in-person open houses;<\/li><li>All in-person, scheduled, private property viewings will be conducted with social distancing recommendations in mind;<\/li><li>We strongly urge all agents and clients to use plastic gloves and facemasks (where available) and to implement frequent hand-washing routines, along with liberal use of disinfectant;<\/li><li>We are encouraging more extensive use of video walkthroughs and virtual open house tours, as well as the use of floor plan documents.<\/li><\/ul>\n\n\n\n<p>While the Zolo business model did not rely heavily on brick-and-mortor offices, we are electing to reduce office hours (or close offices indefinitely).<\/p>\n\n\n\n<p>We also urge any agent, partner or colleague who feels unwell, or with compromised health, to self-isolate and limit or completely restrict interaction with <span style=\"font-weight: 400;\">the public.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Our strength as a tech-savvy national independent brokerage will help our agents to continue to be a part of your community without compromising the very necessary steps that are required to #FlattenTheCurve.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Nothing is more important right now than the health and safety of our clients, agents, colleagues and fellow citizens across Canada.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Check our news blog frequently for updates on how this situation is impacting the real estate market, and we will continue to be here to answer your questions and serve your real estate needs.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Sincerely,<\/span><\/p>\n\n\n\n<p>The entire Zolo team<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Romana King, Director of Content, on behalf of the entire Canadian Zolo team<\/span><\/p>\n\n\n\n<figure class=\"wp-block-table widefat\"><table><tbody><tr><td><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>To our valued customers, real estate consumers, mortgage clients and colleagues: We know this is a trying and stressful time for all of us in Canada.&nbsp; Things change daily and sometimes hourly. Governments on all levels,&nbsp; federal, provincial, and municipal, continue to find solutions and opportunities to help us all.&nbsp; At Zolo, we want to&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"guide":[],"class_list":["post-12958","post","type-post","status-publish","format-standard","hentry","category-news-trends"],"acf":[],"zolo_excerpt":"","_links":{"self":[{"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/posts\/12958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/comments?post=12958"}],"version-history":[{"count":4,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/posts\/12958\/revisions"}],"predecessor-version":[{"id":21982,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/posts\/12958\/revisions\/21982"}],"wp:attachment":[{"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/media?parent=12958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/categories?post=12958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/tags?post=12958"},{"taxonomy":"guide","embeddable":true,"href":"https:\/\/www.zolo.ca\/blog\/wp-json\/wp\/v2\/guide?post=12958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}